Welcome To The Experience Engineering Blog
News, Views & The Latest In Experience Management
Clued In…The Podcast
Today is the day! It is the day our podcast ‘Clued In with Lou Carbone’ goes live. Recognized globally at forefront of the creation of experience [...]
It is time for an experience revolution
Throughout his latest writing and speaking, Carbone believes it's time for an Experience Revolution. “Experience” is on the tip of everyone’s tongue but, just as though [...]
Clued In®: Application in 2020
Lewis Carbone starts his best-selling book, Clued In, with the statement “customers cannot not have an experience. The question is, how managed or haphazard is the [...]
The Power Of Customer Emotion
A Forbes online columnist made a surprising claim last week: that it is a waste of time for businesses to try to determine customers’ emotions, let alone design experiences [...]
THE ALL CAPS RANT
You may have heard that Gary Friedman, CEO of Restoration Hardware, recently sent a company wide email to employees. To his credit, Freidman does this when he [...]
How Nemours’ Hospital for Children is Making the Most of Its Emergency Department Experience For Patients, Families
d the hospital to their friends and families. “EE’s contributions to our marketing strategy provided us with the know-how to build on what we’ve always known [...]