Accelerate your Customer Experience efforts.

More than just recommendations- we give you Actionable Insights.

Experience Strategy Session

In this 1-day Experience Strategy Session, Experience Engineering immerses itself in an organization’s CX strategy, culture, and initiatives. We look at your current challenges and opportunities and evaluate alignment and readiness for experience management efforts. The day concludes with a presentation about the importance of Experience Management in your organization and your successful path forward with actionable insights and recommendations. This session helps organizations accelerate progress towards their CX goals or by showing the business case for new Experience Management efforts in your organization.

1. RESEARCH

Through a combination of interviews, industry data, on-site tours and provided internal information, we learn about the state of your company’s Experience Management culture, efforts, and opportunities. Using distinctive and innovative tools and insights we analyze and evaluate the data to provide you with a sustainable and successful path forward.

2. EDUCATE

In this 90 minute session led by Lou Carbone, you and your team will learn the importance and principles of Experience Management in the 21st century and how they apply to your organization. You will begin to gain sensitivity to the clues you are giving your customers and how to better understand ways to manage their experiences.

3. ACTION

The day concludes with a final presentation that sums up our evaluation and gives you actionable insights and identified opportunities for your organization. We give you a strategy and offer recommendations for a sustainable, successful path forward that you and your team can tackle on your own, and options for the Experience Engineering team to continue on with you on your journey.

“Leap Frog” your competition and take your organization to new heights.