Accelerate your Customer Experience efforts.
More than just recommendations- we give you Actionable Insights.
Experience Strategy Session
1. RESEARCH
Through a combination of interviews, industry data, on-site tours and provided internal information, we learn about the state of your company’s Experience Management culture, efforts, and opportunities. Using distinctive and innovative tools and insights we analyze and evaluate the data to provide you with a sustainable and successful path forward.
2. EDUCATE
In this 90 minute session led by Lou Carbone, you and your team will learn the importance and principles of Experience Management in the 21st century and how they apply to your organization. You will begin to gain sensitivity to the clues you are giving your customers and how to better understand ways to manage their experiences.
3. ACTION
The day concludes with a final presentation that sums up our evaluation and gives you actionable insights and identified opportunities for your organization. We give you a strategy and offer recommendations for a sustainable, successful path forward that you and your team can tackle on your own, and options for the Experience Engineering team to continue on with you on your journey.
“Leap Frog” your competition and take your organization to new heights.
“Experience Engineering has given us a fresh lens for everything we do. It is guiding strategic initiatives in both retail and commercial leasing.”
– Jim Feenstra, Sr. VP Marketing, Penske Truck Leasing
We use a holistic and truly collaborative approach to help organizations optimize their experience strategy in order to drive culture alignment, establish target customer emotions, and create emotionally bonding experiences.
Experience Strategy Session
In this one-day strategy session, Experience Engineering collaborates with clients to understand and evaluate organizational alignment and expectations for customer experience efforts. The day concludes with a presentation about the power experience management, followed by general feedback and actionable recommendations.
Total Experience Management® System
Widely recognized as the top in the industry, our flagship solution – Total Experience Management® – is proven to help companies engineer experiences that engage customers, build sustainable loyalty and affinity, and fuel the bottom line. This end-to-end solution helps clients LEARN about experiences their customers have relative to their desired experience and highlight opportunities for experience re-design, CREATE distinctive experiences that are specifically designed to create emotionally engaged customers and gain a significant competitive advantage, and DO what needs to be done to design and deliver a system of clues that fulfills and stays in sync with people’s needs, wants and desires.
We earned our reputation based on our proven scientific approach for helping companies create value via a customer-back vs. company-out perspective. Our proprietary tools are specifically designed and interconnected to give clients an end-to-end solution for making this transition, from learning to creating to getting it done.
ClueScan® Workshop
Experience Engineering’s ClueScan Workshop is designed to help companies delve into the customer experience across all channels on both rational and emotional levels, assess the range and variety of clues customers encounter, and uncover gaps between their “current” and “desired” experience. In this highly interactive session participants learn how to evaluate experiences “through the customers’ eyes,” determine the degree to which their experiences are haphazard or managed, and design and deliver clues that engage customers emotionally.