Experience Engineering Transforms How Companies Think About and Manage Customer Experiences with Innovative Solutions that Deliver Unprecedented Results.
Here’s how we do it:
Total Experience Management® System
Widely recognized as the top in the industry, our flagship solution – Total Experience Management® – is proven to help companies engineer experiences that engage customers, build sustainable loyalty, and fuel the bottom line.
This end-to-end solution helps clients LEARN about experiences their customers have and highlight opportunities for experience re-design, CREATE distinctive experiences that are specifically designed to create emotional engagement and competitive advantage, and DO what needs to be done to deliver a system of clues that fulfills people’s needs, wants and desires.
We earned our reputation based on our proven scientific approach to helping companies create value using a customer-back rather than company-out perspective. Our proprietary tools are specifically designed and interconnected to give clients an end-to-end solution for this transition, from learning, to creating, to getting it done.
ClueScan® Workshop
Experience Engineering’s ClueScan Workshop is designed to help companies delve into the customer experience across all channels on both rational and emotional levels, assess the range and variety of clues customers encounter, and uncover gaps between their “current” and “desired” experience. In this highly interactive session participants learn how to evaluate experiences “through the customers’ eyes,” determine the degree to which their experiences are haphazard or managed, and design and deliver clues that engage customers emotionally.
Experience Strategy Session
In this one-day strategy session, Experience Engineering collaborates with clients to understand and evaluate organizational alignment and expectations for customer experience efforts. The day concludes with a presentation about the power experience management, followed by general feedback and actionable recommendations.
We leverage our knowledge of the customer mind – rational, emotional, and unconscious – and the connections customers make in valuing your brand.
Our methodology and tools help companies design, deliver and sustain emotionally engaging customer experiences.
Transformation
For more than two decades we have helped a diverse base of clients transform their company cultures by changing perspectives to become customer-back driven versus company-out.
Growth
Our distinctive approach is proven to elevate customer satisfaction, improve customer and employee retention, and impact the bottom line.
Innovation
Our Total Experience Management® solution is decades ahead of traditional approaches to customer experience management, beyond quality and process improvement.
Distinctive Experience Management Methodology
The first company dedicated solely to the art and science of executing total experience management.
Lou Carbone: International Speaker In Experience Management
World renowned speaker in experience management. If you’re looking for an inspiring, motivational speaker, look no further than Carbone.
CluedIn: How To Keep Customers Coming Back Again & Again
The bestselling book written by Lou Carbone is an ideal introduction to customer experience management.
