We leverage our knowledge of the customer mind – rational, emotional, and unconscious – and the connections customers make in valuing your brand.
Our methodology and tools help companies design, deliver and sustain emotionally engaging customer experiences.
Experience Engineering is a world leader in customer experience insight. We helped to define the CX space 30 years ago and we continue to lead the way.
Experience Engineering has a distinct methodology, a team of leaders and a set of innovative tools that can scale up (or down) according to your needs.
Lou Carbone is a world renowned, acclaimed speaker and conference chair. Lou has spoken in front 100,000s of people across the globe on experience management.
“Lou Carbone is to customer experiences what Edward Demming was to quality movement – a pioneer in developing and codifying a managerial discipline around an important abstract value.”
– Stephen Haeckel, retired Director of Strategic Studies at IBM’s Advanced Business Institute, 2004
We are a trusted partner to hundreds of brands
