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News, Views & The Latest In Experience Management
During Holiday Season, What’s The Big Deal with America’s Biggest Indoor Mall?
The Mall of America (MOA), the nation’s largest indoor retail-entertainment complex, is proving once again to be a hit with consumers doing their holiday shopping, a testament [...]
Five Opportunities Await Crusaders of Customer Experience Management
By Lewis (Lou) Carbone Founder and CEO of Experience Engineering Despite the trials that face customer experience professionals, the time is ripe for you to be a [...]
Carbone, LaTour Honored For Academic Article on Customer Memories and “Sticktion Study” named article of the year in 2014
Sage Publications, an international publisher of academic and professional learning, recently recognized “Sticktion: Assessing Memory for the Customer Experience,” by authors Lewis Carbone and Kathryn LaTour, and [...]