Experience Engineering is a world leader in customer experience insight. We helped to define the CX space and we continue to lead the way.
Experience Engineering has a distinct methodology, a team of leaders and a set of innovative tools that can scale up (or down) according to your needs.
Lou Carbone is a world renowned, acclaimed speaker and conference chair. Lou has spoken in front 100,000s of people across the globe on experience management.
Lou Carbone’s Experience Connexus is a revolutionary online program that provides individuals and organizations with the best of next practices and customer back thinking.
“Lou Carbone is to customer experiences what Edward Demming was to quality movement – a pioneer in developing and codifying a managerial discipline around an important abstract value.”
Stephen Haeckel, retired Director of Strategic Studies at IBM’s Advanced Business Institute
Experience Engineering helps companies live customer back. We have worked with some of the most iconic brands in the world. Learn more about our shared success here.