Our research, published works, and speaking engagements show the measurable impact of experiences done right. Discover the insights that guide our approach and see how they can transform your own.
SPEAKING ENGAGEMENTS
Lou Carbone, the “godfather” of Experience Management, challenges, inspires, and motivates organizations to rethink every interaction. As a thought leader across generations and a top-tier speaker, Lou ensures that your organization starts to think differently and recognizes the true power and value of memorable experiences. READ MORE
For speaking engagements talk to Matthew Murray directly at: 1.734.645.1604 or email at: mmurray@expeng.com
PODCASTS
The Clued In Podcast with Lou Carbone
Conversations with global XM thought leaders on customer insights, experience strategy, and journey design.
Check out the experience engineering Podcast Vault with Lou Carbone
PUBLICATIONS
BOOKS
"Clued In, How To Keep Customers Coming Back Again And Again". Author Lewis P Carbone
Out of Print, Second addition to be available soon!
ARTICLES
• HBR Article - Managing by Wire HBR Article
• MIT Article - Carbone, Haeckel, Marketing Management_Engineering Customer Experiences
View Lou Carbone's vision of the future of customer experience,
"The Experience Management Reformation."