In this one-day immersion session, Experience Engineering observes the client’s actual cross channel customer experience and evaluates its alignment with and expectations for customer experience management efforts. The day concludes with a presentation about the power of unleashing the science of experience management, followed by general feedback and recommendations.
Experience Engineering’s ClueScan™ Workshop is designed to help companies delve into the customer experience across all channels including the digital customer experience on both rational and emotional levels, assess the range and variety of clues customers encounter, and uncover gaps between their “current” and “desired” experience. In this highly interactive one-day session participants learn how to evaluate experiences “through the customers’ eyes,” determine the degree to which their experiences are haphazard or managed, and design and deliver clues that engage customers emotionally.
Widely recognized as the top in the industry, our flagship solution – Total Experience Management® System Development – is proven to help companies engineer experiences that engage customers, build sustainable loyalty and affinity, and fuel the bottom line. This end-to-end solution helps clients LEARN about experiences their customers have relative to their desired experience and highlight opportunities for experience re-design, CREATE distinctive experiences that are specifically designed to create emotionally engaged customers and gain a significant competitive advantage, and DO what needs to be done to design and deliver a system of clues that fulfills and stays in sync with people’s needs, wants and desires.
We earned our reputation based on our proven scientific approach for helping companies create value via a customer-back vs. company-out perspective. Our proprietary tools are specifically designed and interconnected to give clients an end-to-end solution for making this transition, from learning to creating to getting it done.
Lou Carbone – International Speaker In Experience Management
Lou Carbone is a world renowned speaker in experience management. If you’re looking for an inspiring, motivational speaker, look no further than Lou Carbone.
The Revolutionary ‘Lou Carbone’s Experience Connexus’
Join the community at Lou Carbone’s Experience Connexus. A revolutionary online experience management program with monthly video interviews, articles and more.
CluedIn: How To Keep Customers Coming Back Again & Again
Want to engineer world class customer experience? The bestselling book written by Lou Carbone is an ideal introduction to customer experience management.
Avenues To Help Your Business Excel
For more than two decades we have helped a diverse base of clients transform their company cultures to become customer-back driven versus company-out. The results our clients achieve and the transformative nature of our work and thinking change perspectives and frameworks for life.
Unleashing the power of the science that’s at the core of our Total Experience Management® solution is decades ahead of approaches to customer experience management based solely on process improvement.
Our distinctive approach to customer experience management is proven to take organizations to a heightened level of understanding and leveraging financial rewards and value from their efforts.
We’re Here To Help Your Business Blast Off!
Through Creative Ideas, Innovation & Sheer Determination