Our research, published works, and speaking engagements show the measurable impact of experiences done right. Discover the insights that guide our approach and see how they can transform your own.

SPEAKING ENGAGEMENTS

Lou Carbone, the “godfather” of Experience Management, challenges, inspires, and motivates organizations to rethink every interaction. As a thought leader across generations and a top-tier speaker, Lou ensures that your organization starts to think differently and recognizes the true  power and value of memorable experiences.

For more than 40 years with over 250+ speaking engagements and lectures around the globe, Lou Carbone is recognized as one of the industries greatest thought-leaders. Known for his educational, engaging, and emotion-driven conversations, Lou delivers a thought-provoking program focused on positive customer experiences to Fortune 500 Companies, top business schools, executive forums, sales conferences, associations, and educator meetings. He’s lectured at leading institutions like the Harvard Business School, Columbia School of Business, Haas School of Business, University of California at Berkeley, Texas A&M, Boston University, and many others.

For speaking engagements talk to Matthew Murray directly at: 1.734.645.1604 or email at: mmurray@expeng.com

PUBLICATIONS

Books

"CluedIn, How To Keep Customers Coming Back Again And Again". Author Lewis P Carbone

Out of Print, Second addition to be available soon!