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About Dominic Manley

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So far Dominic Manley has created 2 blog entries.

The Power Of Customer Emotion

A Forbes online columnist made a surprising claim last week: that it is a waste of time for businesses to try to determine customers’ emotions, let alone design experiences based on them. “Don't Design for Emotion in Customer Experience” … really? Why do customers have undying loyalty for Amazon and Apple? Why do customers feel differently about sending [...]

By | June 29th, 2017|Customer Emotion|0 Comments

THE ALL CAPS RANT

You may have heard that Gary Friedman, CEO of Restoration Hardware, recently sent a company wide email to employees.  To his credit, Freidman does this when he wants to communicate to every member of his organization on important matters.   Communication between leaders and frontline employees can be relatively rare, so kudos to Friedman for [...]

By | June 14th, 2016|Uncategorised|0 Comments